Difficult Conversations
How to Discuss What Matters Most
(Autor) Bruce PattonUpdated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes
Bruce Patton
Bruce Patton is best known for co-authoring the book "Getting to Yes: Negotiating Agreement Without Giving In" with Roger Fisher and William Ury. His clear and practical writing style in the field of negotiation has had a lasting impact on how conflicts are resolved worldwide. Patton's work emphasizes collaboration and win-win solutions.
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