Ten Principles Behind Great Customer Experiences, The
(Author) Matt Watkinson
Format:
Paperback
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Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.
Information
Publisher:
Pearson Education Limited
Format:
Paperback
Number of pages:
240
Language:
en
ISBN:
9780273775089
Publish year:
2012
Publish date:
Dec. 13, 2012